Frequently Asked Questions

 

How long after I order my items will they be shipped?

Each item is handmade to order. Current turn around is 3/4 Business Days to make and ship. For international shipping it could take up to 2/3 weeks.  

PLEASE NOTE: If you select "Priority Shipping" it will expedite the delivery time not the time it takes us to complete your order. This is not a "Rush Fee" this is only for the Post Office to deliver your order sooner than standard shipping.

 

Will I get a tracking number?

Yes! Please check your spam/junk folder if you do not see tracking info in your inbox. If you still don't have a tracking number please contact us so we can provide you with that information. 

 

How do I rush my order?

Due to the amount of orders we get everyday it is hard to offer a rush fee but we are always willing to accommodate your order so you can have it on time. If you have an specific date you need your order by please contact us first to make sure we can deliver on time. This option doesn't apply during Holidays such as Valentine's day, Mather's Day, Father's day and Christmas. 

 

How do I make a change after I order?

We do not accept changes once your order has been placed. Your order goes into production once it has been received. It is extremely difficult to remove your order from the production process. Please be sure to look over your order and DOUBLE CHECK to ensure everything is correct before placing your order. PLEASE VERIFY YOUR SHIPPING ADDRESS BEFORE YOU PLACE YOUR ORDER.

 

I have not received my item, what do I do?

We are not responsible for lost packages of any kind, domestic or international. Shipping insurance is optional but highly recommended. The Post Office does lose packages from time to time specially during Holidays and we are not responsible for lost packages. You must contact your local Post Office with your tracking number to file a claim, if you have not received your items, so they can investigate.

Caring for your personalized Keepsakes

-Use a soft/clean cloth to do a quick wipe to remove fingerprints. Avoid using excessive force to prevent scratches.

-Stainless Steel is water resistance but we recommend taking it off for a shower or when going to the pool/beach.

-Properly storing your jewelry will do wonders for keeping it looking new. Keep your keepsakes in a jewelry box where it won’t get tangled up with other items or dinged up from too much movement.

What size necklace should I get?

We offer 2 sardar sizes but we can always resize them for you. Just make sure to let us know you want a different size and we will make it for you. Here is a guide for you.