Return & Refund Policy


Return Policy

We strive to meet our customer's expectations and satisfaction by obtaining the highest quality in every product. If there is a problem with your order, please contact us within 3 days of receiving your order. If the error was our mistake, we will fix it immediately and will refund the return shipping fees. Partial refund or remake of a product cannot be done without the original piece returned.

Refund Policy

Due to the nature of keepsakes being custom made, we cannot accept returns. If there is an error on your order we will gladly fix it for you.
Please contact us at within 3 days of receiving your order if there is a mistake with your order.



Privacy Policy

Onememorylane respects the privacy of our customers. None of your information will be sold to any third party.