Terms and Conditions

Please provide us with a Hight Quality picture for your order, make sure it is not blurry. We can't not make any changes to the picture once you submit your order. 

PLEASE READ PRIOR TO FINALIZING YOUR ORDER

Take an extra minute to make sure all names, quotes and dates are spelled correctly. Please double check the shipping address as we can't make any changes after you placed your order. 

Copyright Disclaimer for Pictures

By uploading a picture to this website, you are assuring us that you own the right to the picture. If you do not own the rights, Onememorylane requires you to provide a written consent from the owner of the picture. Onememorylane is not responsible and cannot be held accountable if you upload a picture that you do not have the rights to. By checking the box "I Agree" you are taking full responsibility for any legal actions that the owner of the rights may take for not obtaining the proper authorization of use. You also agree to allow onememorylane to use your final product to be posted on our website/social media for promotional purposes, if you do not wish your order to be featured on our page please contact us prior to ordering so we can make a note of your decision. 

Privacy Policy

Onememorylane respects the privacy of our customers. None of your information will be sold to any third party. 

Return Policy

We strive to meet our customer's expectations and satisfaction by obtaining the highest quality in every product. If there is a problem with your order, please contact us within 3 days of receiving your order. If the error was our mistake, we will fix it immediately and will refund the return shipping fees. Partial refund or remake of a product cannot be done without the original piece returned.

PLEASE NOTE: REFUNDS ON "CUSTOM MADE" ORDERS ARE NOT AVAILABLE.

Shipping & Delivery

We do our absolute best to get orders out in a timely manner. Please allow 3/4 Business Days from the time payment has cleared for your order to be created and shipped. International shipping takes 2/3 weeks for deliver. If you need your order by a specific date please contact us prior to placing your order and most likely we might be able to get it done for you sooner.  During certain peak seasons (Holidays) shipping may take longer. Once your shipping label has been printed, you will be provided with a tracking number.

PLEASE NOTE: ONCE SHIPPED, WE CANNOT CONTROL THE SPEED OF YOUR USPS DELIVERY. We are also not responsible for lost packages or delayed arrivals. Shipping insurance is optional but highly recommended as the post office occasionally loses packages. 

We cannot change your shipping address on your order. PLEASE VERIFY YOUR SHIPPING ADDRESS BEFORE YOU PLACE YOUR ORDER. You will receive an email when your item(s) ships! Please make sure your email preferences are set to accept emails on our behalf. Tracking emails can sometimes land in your SPAM folder. Please check it! Once your order ships, please wait 24 hours for tracking to update. Visit the USPS.com web site for the most up to date tracking information. We can only view the same information as you regarding tracking!

Priority Shipping will expedite the delivery time not the time it takes to produce your product.

ALL SALES EXCLUDE HIS & HERS SETS AND ALL PACKS AS THEY ALREADY HAVE A MUCH GREATER DISCOUNT. 

International shipping

The customer is responsable for shipping and we strongly recommend insurance on your order. Customer is also responsible for all/any custom fees your country may add to your order. Last day to order 12-06-16

Picture Pendants

All of our picture pendants are Hight Quality 22g Stainless Steel for tarnish free longevity. The front of the pendant has a Mirror finished where the picture will be engraved, while the back of the pendant has a brushed finish where a name, a date or a quote can be engraved.

We also offer a double sided Stainless Steel dog tag if you wish to have Mirror finished on both sides. 

HOLOGRAM EFFECT

 Please keep in mind our products have a "Hologram Effect" and the viewing of the image will depend on the angle and the light using when looking at the keepsake. The three-dimensional image will be easier to see depending on many factors, quality of the picture submitted, the angle using when looking at the keepsake and the light that is reflecting it. The pictures on our website have been taken in a control environment but they all come out the same way as the one you will be receiving.